This English translation is provided for convenience. The Korean version prevails.

Refund Policy

Refund policy

If a SALGOO photo is rejected for photo specifications during an eligible government document application, we pay 10 times the amount paid (₩99,000) in compensation. We make this promise with confidence in our studio's 45 years of retouching experience.

Last revised · 2026.09.30

Orders paid before 2026-09-30 are covered by the previous policy: a full refund for government photo rejection, with a claim within 30 days of file delivery.

01Rejection compensation — 10 times the amount paid

If a photo produced and delivered by SALGOO is submitted to the government issuing authorities below and is rejected for photo specifications, we pay 10 times the amount paid: ₩99,000 for a ₩9,900 payment. This total includes the refund of your payment. The refund and compensation are not paid separately.

Passport — Ministry of Foreign Affairs and designated passport offices (city, county and district offices, etc.)
Driver's license — National Police Agency and Korea Road Traffic Authority driver's license examination offices

Compensation applies only to photos ordered as “Passport / Driver's license” and submitted for a passport or driver's license application. Korean resident ID / ARC / Visa and Resume / ID (3 × 4 cm) products are not eligible for rejection compensation.

SALGOO experts retouch and perform a final review to the Korean Ministry of Foreign Affairs passport photo requirements. If the issuing authority still rejects the photo for failing these requirements, we promise to take financial responsibility.

Compensation — choose one option

If all eligibility conditions are met, you may choose one of the following:

One free retouch — We retouch and resend the photo to address the rejection reason, with free shipping.
₩99,000 compensation — 10 times the amount paid, as a total including the refund of your payment.

If you choose the free retouch and the retouched photo is rejected again for photo specifications, you may still receive ₩99,000 by submitting written rejection proof within 7 days of the rejection notice date (the date the written proof was issued). Compensation is limited to once per order.

Important

Photos submitted to public authorities for passports, driver's licenses and similar documents must be taken within the last 6 months. If you upload a photo more than 6 months old and we retouch and deliver it, the order is excluded from compensation.

02Eligibility conditions

You may receive ₩99,000 compensation (or one free retouch) only if all the following conditions are met:

A SALGOO photo submitted for a passport or driver's license application must have been rejected for photo specifications.
You must submit written proof of rejection issued by the issuing authority's counter: a rejection/refusal notice, request for supplementary documents or other outcome document stating the photo-related reason.
within 7 days of the rejection notice date (the date the written proof was issued) is the deadline for submitting your compensation claim.
Your document application must have been made within 60 days of digital file delivery.
The uploaded original photo must have been taken within the last 6 months.

How to obtain written rejection proof

If the counter tries to turn you away because of your photo without accepting your application, ask them to formally accept it. Administrative agencies may not refuse to accept a civil petition (Civil Petitions Treatment Act, Article 9). If asked to supplement the photo, ask for the request in writing (Article 22 of the same Act and Article 24 of its Enforcement Decree). If an accepted application is rejected or refused for a photo reason, the reason must be notified in writing (Article 27). A written request for supplementary documents stating a photo reason is also accepted as written rejection proof.

For Government24 online applications, the rejection notice screen in your application history showing the reason is an electronic document. A paper document is also available on request (Article 27(2)).

Verbal advice or an official's contact details alone are insufficient for compensation.

03Exclusions from compensation and refunds

Rejection compensation and refunds are unavailable in the following cases:

Requests arising from a change of mind by the customer.
Requests to take a new photo for a different expression or angle (outside the scope of retouching).
After delivery, loss of or damage to printsHowever, clear damage during delivery or delivery to the wrong address qualifies for a free replacement if reported within 7 days of receipt through our KakaoTalk channel (@살구사진).
The uploaded original clearly falls outside the Ministry of Foreign Affairs passport photo guidelines (closed eyes, a hat, side-facing pose, etc.). We flag this in the check before payment.
Rejections by unofficial recipients rather than government authorities (nurseries, private academies, resume recipients, etc.), or rejections for reasons other than photo specifications (incomplete documents, identity verification, etc.).
Additional orders by customers who previously received compensation or a refund are excluded from compensation. For repeat orders after a prior compensation payment or refund, we advise you based on the check before payment.

04Rejection compensation procedure

Where to apply

support@salgoo.kr or customer service at 02-542-5926

Claim deadline

Within 7 days of the rejection notice date (written proof issue date); the document application must have been made within 60 days of digital file delivery. Attach written proof of rejection.

Processing time

Review within 3 business days of receipt; payment completed within 7 days.

Compensation amount

₩99,000 — 10 times the amount paid, as a total including the refund of your payment.

How payment is made

Your original payment is returned through the original payment method (such as card cancellation); the remaining amount is transferred to a bank account in the orderer's own name.

05When the purchase is confirmed

Your purchase is confirmed at the earliest of the following events. Refunds are restricted afterward (Act on Consumer Protection in Electronic Commerce, Article 17(2), items 5 and 6 — digital content).

After the company delivers the results to you, 7 days have elapsed
From the delivered results, you have completed your final photo selection
You have downloaded a result file

Exception

Rejection during a government document application within the scope of Section 01 allows you to claim compensation under this policy regardless of purchase confirmation. Rejection compensation is the company's quality guarantee, separate from withdrawal of purchase (refund).

06Photos for unofficial recipients

Photos for unofficial recipients such as nurseries, kindergartens, private academies, resumes and internal staff ID cards are excluded from rejection compensation. SALGOO produces photos to the Ministry of Foreign Affairs passport international standard size (35 × 45 mm), which is accepted by most unofficial recipients. Rejections by unofficial recipients are reviewed individually and we will advise you.

07Order cancellation

You may cancel within 1 hour of payment if retouching has not started. Once retouching begins, cancellation is difficult. Send cancellation requests before shipping to support@salgoo.kr.

08Related terms

This refund policy is based on Article 6 of the SALGOO Terms of Service (withdrawal, refunds and rejection compensation) and the photo upload consent form. See the detailed provisions at the links below.

Refund and compensation inquiries

Email · support@salgoo.kr

Phone · 02-542-5926 (weekdays 10:00–18:00 KST)

For faster handling, send your order number and the issuing authority's written rejection proof stating the rejection reason with your claim.